FAQ's

Answer : Organizers can offer add-ons alongside tickets, providing additional options for attendees. Add-ons can be customized with images, quantity limits, and optional attributes like size or color.

Answer : Yes, organizers can add various fees such as facility fees and taxes to ticket purchases. They have control over which tickets and transactions these fees apply to.

Answer : Organizers can customize event visibility as public, private, or invite-only, offering flexibility in managing access to event details and tickets.

Answer : Organizers can set refund policies and payment structures, including options for full payment or partial payment/installments, providing attendees with payment flexibility

Answer : Organizers can connect their own Stripe account to receive payments directly. Alternatively, they can use MTP's Stripe account with access to funds after the event.

Answer : Besides Stripe, organizers can request integration with other preferred payment gateways by providing the gateway's name and web link for evaluation.

Answer : Yes, organizers can edit and update certain event details such as date, time, name, images, and descriptions after the event has been created. However, some details like currency cannot be changed after tickets have been sold.

Answer : Organizers can access their event page and organizer dashboard by logging into their MTP account. Upon login, they will have an organizer overview displaying organization-wide information and a manage page for each event with event-specific details.

Answer : No, there is no limit to the number of events organizers can host on MTP. They can create and manage as many events as needed, including free, paid, or group event ticket types.

Answer : If organizers encounter any issues while using MTP, they can first refer to the knowledge base available on the MTP website for solutions. If they cannot find a solution, they can reach out to MTP's support team via email at help@myticketpartner.com.

Answer : Yes, MTP provides a knowledge base section on its platform where organizers can search for help with features and find relevant support documentation.

Answer : Organizers can access and manage their MTP account settings by logging into their account. They can view and update profile settings, preferences, and other account details.

Answer : Yes, organizers can add team members or collaborators to their MTP account by using the multi-user access feature. This allows them to assign roles and permissions to team members based on their responsibilities.

Answer : At MTP, we prioritize the security and privacy of our users' personal and financial information. We utilize industry-standard encryption protocols and secure payment gateways to safeguard sensitive data.

Answer : Yes, MTP provides a knowledge base section on its platform where organizers can search fMTP implements robust security measures to protect user data, including regular security audits, firewalls, and access controls. We comply with relevant data protection regulations and continuously monitor and update our systems to mitigate potential risks

Answer : Organizers can change their payment method or payment gateway before any tickets have been sold. However, once a ticket has been sold, they cannot change the payment method or gateway. It's important to set up the preferred payment method before selling tickets to ensure a smooth transaction process.

Answer : A white label ticketing solution, such as MTP, allows organizers to host their event pages directly on their own website, providing a seamless and branded experience for customers. This means that customers can purchase tickets without being redirected to a third- party website, enhancing brand loyalty and recognition.

Answer : MTP seamlessly integrates with the organizer's website, allowing event pages to match the header and footer of the website. This ensures a consistent look and feel for customers, who can complete their ticket purchases without leaving the organizer's website.

Answer : With MTP, organizers can generate more revenue on every ticket sale. While the regular service fee in the market is around 10%, MTP's structure allows organizers to collect 10% from customers and pay only approximately 3.5% to Stripe for the payment gateway and 3% to MTP for system facilitation. The difference of approximately 3.5% represents additional revenue that organizers can keep on every sale, resulting in significant upside potential over time.

Answer : Once an event is created on MTP, organizers will be provided with subdomains, which they can integrate into their website by placing the links where they currently place third-party software links. When customers click on these links on the organizer's website, they will be seamlessly redirected to the MTP subdomains. Customers will experience a consistent look and feel, as well as a domain name similar to the organizer's website, enhancing the branded experience.

Answer : Organizers can edit their organization profile directly from the overview dashboard page. Here, they have the ability to update various details such as their organization's logo, website URL, social media links, and other relevant information. This ensures that organizers can maintain an up-to-date and professional profile for their events.

Answer : Organizers can see all their event listings conveniently on the overview dashboard page under the "Events" tab. Here, they have access to both current and past listings. Additionally, organizers can manage each event individually, with options to edit, cancel, delete, save as draft, or copy the event to create a new listing. This centralized dashboard provides organizers with comprehensive control over their events, past and present.

Answer : Organizers can download the scanning app on their phones and provide access to employees by sending them a link. They'll need a username and key to access the scanning portal for the event.

Answer : WRefunding an order is done under the "Manage" section in the orders panel. Organizers can view a list of all orders for the event and choose to refund any order. They can also manage refund requests from clients and issue full refunds, including fees, in case of event cancellation.

Answer : The option to cancel an event is available in the organizer dashboard under the event's tab. However, organizers must first refund all orders associated with the event. They also need to send a message to all attendees informing them of the cancellation and the reason behind it.

Answer : Organizers can reach out to attendees through the”Mange” section of the event under "Manage Attendees." They can send emails to attendees directly through the panel.

Answer : Offline sales can be managed under the management section of the event. Organizers can issue tickets to friends, family, or other contacts offline and collect payments manually. These transactions will be recorded in the event report for reconciliation.

Answer : If organizers use their own Stripe account in the event settings, the MTP fee is a flat 3% on every sale, deducted from each transaction. This fee is nonrefundable, even if organizers issue a full refund to the client. However, if organizers choose the MTP payment gateway, the fee is 8.9%.

Answer : No, the MTP fee is nonrefundable, even if organizers issue a full refund to the client. Whether organizers use their own Stripe account or the MTP payment gateway, the fee remains nonrefundable.

Answer : Organizers have full ownership of their data on MTP. They can log in to their MTP account at any time and access data for any event they choose.

Answer : Organizers can have as many organizations as they like within one MTP account. They can create different events in different organizations and easily switch between them while logged in to their MTP account.

Answer : Yes, organizers can increase or decrease the quantity of tickets under the ticket listing page. They can manage the availability of different ticket types as needed.

Answer : If organizers use their own Stripe account in the event settings, the MTP fee is a flat 3% on every sale, deducted from each transaction. This fee is nonrefundable, even if organizers issue a full refund to the client. However, if organizers choose the MTP payment gateway, the fee is 8.9%.

Answer : While MTP guarantees zero fraud chargebacks, organizers are liable for chargebacks arising from other reasons such as customer dissatisfaction or issues related to event quality. MTP cannot be held responsible for these chargebacks.

Answer : Yes, MTP helps organizers fight chargebacks arising from various reasons except for fraud chargebacks. There is a small fee of $20 attached to every chargeback MTP is involved in, regardless of the outcome.

Answer : Yes, organizers can customize the service fee they would like to charge their customers. They can do this during the last step when selecting the payment gateway, by entering the desired service fee percentage they want to bill to their customers. However, please note that this feature is available only with a Stripe account, not with the MTP payment gateway account.